The Connection, Inc Blog

The Connection, Inc has been serving the New Jersey area since 1992, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

Technology Improvements Give Your Businesses a Leg Up

Technology Improvements Give Your Businesses a Leg Up

In today’s business, technology seems to be advancing at an alarming rate. Just when you think you’ve got the latest and greatest tech; something is developed that makes your new tool seem antiquated. Nowhere is this more evident than in the management of your IT.

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IT Help Desk Can Be Incredibly Valuable

IT Help Desk Can Be Incredibly Valuable

Every business has the occasional computer problem. Like any other machine it needs constant maintenance to work as intended. When you are working in a productive environment, IT problems can really damage your business’ ability to conduct business. One solution to what seems like endless computer issues is the presence of an IT support help desk. Let’s take a look at a couple of benefits that having a help desk solution in place can have for a small business. 

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Think Of Managed Services as Healthcare for Your IT

Think Of Managed Services as Healthcare for Your IT

When you feel under the weather you visit the doctor, they examine you and prescribe a remedy. It’s a pretty simple process; and a relationship that is important to maintain your health. A managed service provider functions the same way for a business. Let’s take a look at the similarities.

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How to Optimize Your IT Costs with the Help of an MSP

How to Optimize Your IT Costs with the Help of an MSP

A business’ budget is the biggest authority over it. As a result, each business needs to spend some time adjusting their operational investments to put itself in the best position to reach its goals… a process that a managed service provider’s help can make much simpler. Let’s review some ways that an MSP can help a business get that much more out of its investment into its IT.

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What Are the Most Important IT Solutions for an SMB?

What Are the Most Important IT Solutions for an SMB?

While all a business’ technology solutions are important, some are bound to take priority over the others, especially when certain ones become an industry-wide focus. A recent survey evaluated the top concerns of small-to-medium-sized businesses for the coming year. The results of the survey identified a few telling trends regarding the priorities that SMBs hold now, and for good reason.

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Why Managed Service Providers are Your Best IT Support Option

Why Managed Service Providers are Your Best IT Support Option

Managed services have quickly become the most reasonable option for businesses of any size to use, and based on what we’ve seen recently, will soon be the only real option for most operations. However, when considering the managed service option, you need to make sure you find a provider with the following capabilities and service offerings:


Speedy Responses

Downtime is the natural enemy of any business, regardless of its cause. If work cannot be completed in a timely manner, there are going to be some consequences. If these interruptions continue for a while, they can make your business’ survival much less likely.

This is precisely why it is so important that your provider needs to be able to diagnose and resolve the source of your downtime as quickly as possible. Ideally, your provider would be able to do so remotely, eliminating the need for travel that would only add to your lost productivity. A guaranteed response time is another promise that an MSP can make, but other providers often cannot.

Disaster Recovery Services

You might not always consider how much the term “disaster” can cover while you’re referring to your business, but it goes far beyond the data loss events or physical infrastructure damage that many tend to focus on. Lost productivity also qualifies, especially that which is brought along when an entire workforce is ordered to stay home. Find out if an IT provider can help you to minimize these interruptions and get you back in business (as much as you are able) as quickly as possible after any conceivable disaster event. This means that your resource will need to have considered the impacts that an event could cause and have prepared a strategy to minimize them.

Support Options

With so many employees now working remotely, it is crucial that they have the means to receive the support they may need to deal with any issues that they may experience. Thanks to their remote capabilities, the managed service provider can still deliver dedicated helpdesk services to your team if need be. As a result, productivity is more likely to be maintained, without trying to convince anyone to make a house call.

Proactive Upkeep

Of course, why leave your technology open to issues during a challenging time at all? An MSP can use their remote solutions to proactively monitor your tools, preventing issues from occurring in your infrastructure by catching them early. With the MSP’s support, your team will see fewer interruptions and obstacles overall, and will be able to accomplish more as a result.

Budgetary Flexibility

Again, current events have demonstrated that effectively anything can throw your business’ budget entirely out the window, which makes it all the more crucial for you to have a provider whose services are scalable, and can be adjusted to suit your circumstances. The MSP’s inclusive pricing structure, tailored to meet your business’ budgetary capability, makes it much simpler to sustain your services throughout the year.

With businesses contending with so much, especially now, their IT support shouldn’t be a pressing issue. Working with The Connection, Inc can take these considerations off your plate while assisting you in accomplishing more. If this sounds like a better option for your business to consider, give us a call at (732) 291-5938 to discuss all your options.

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Why is My Network Slow?

Why is My Network Slow?

That’s an interesting question, as there are many things that can create some form of lag in a business’ network. Let’s go into some common causes of this slowness, starting with one clear indication that something is up.


Causes of Lag

Insufficient Bandwidth

You may be demanding too much of your Internet service at a given time, leaving too little bandwidth for your desired process to complete efficiently. If you consistently encounter issues, you may consider investing in a greater bandwidth for your business. Before doing that, check to make sure nobody is misusing the company network. If employees are streaming video content, uploading a lot of data, or other things that might not be a part of their everyday job responsibilities, you might experience bottlenecks due to this overwhelming amount of unnecessary traffic. Setting up a content filter is a good way to block a lot of this.

Hardware and Software Issues

This one is straightforward: out-of-date software and older hardware simply won’t work as well as the newer stuff, which could lead to network issues.

Malware

Many examples of malware can tax your network, hindering its performance and holding you back, among other detrimental outcomes to your data security and efficiency.

Network Misconfiguration

The issue may really be within your network in the form of poor configurations. An internal audit can help you identify if this applies to you.

Issues with the ISP/Website

On the off chance your Internet service provider is experiencing issues, your performance will see some detrimental impacts. There isn’t much you can do about this other than reaching out to your ISP. The same goes for those times that you’re accessing an online tool or cloud-based database. If things aren’t working right on the provider’s end, you will also have difficulty.

Latency

Latency is just one side effect of a greater issue; and, is also one of the most frustrating for a user to experience.

When your computer reaches out to another part of a network, like a website, it sends a small data packet (known as a ping) to confirm that there is a connection made through call-and-response. Latency is the delay in the time it takes for the ping to be sent out and returned. The higher the latency, the longer it takes, and the worse the user’s experience is.

Like we said, frustrating.

There are many reasons that you may be experiencing high latency, which can impact the operation of your entire network and each of your processes.

Reach out to your IT resource for more assistance with your network’s performance, or give the team here at The Connection, Inc a call. We can be reached at (732) 291-5938.

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How a Co-Managed Strategy Can Be a Game Changer

How a Co-Managed Strategy Can Be a Game Changer

We always try to communicate the numerous benefits of managed IT services, but when your business is happy to have their own internal IT department, those benefits tend to look less appealing. For organizations that rely on the expertise of their internal IT staff, they may not think they have a need for--or simply can’t afford--an outside IT presence. This misconception may actually be harming their businesses. Today, we will introduce co-managed IT services, and how they can be leveraged to maximum benefit.

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How Much TLC Does Your IT Need?

How Much TLC Does Your IT Need?

Technology is a requirement in today’s businesses - but just having technology isn’t nearly enough. You need to make sure that you are performing the proper maintenance activities as well, to prolong the useful life of your solutions. Here, we’ll review a few basics to keeping your technology solutions ready for your use… and how we can help with that.

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Your Business Could Use a Help Desk

Your Business Could Use a Help Desk

If we asked you to imagine a world where your IT never suffered from technical issues related to your business’ technology, would it feel too good to be true? Unfortunately, it’s impossible for your organization to prevent every problem related to your IT. What is possible is for your business to encounter higher productivity and less downtime with the help of a dedicated help desk solution. 

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Help Desks Help Remedy the Following IT Problems

Help Desks Help Remedy the Following IT Problems

Downtime is a major problem for businesses, and it’s largely a result of technology taking over the workplace. Since many jobs rely on technology to be done properly, it stands to reason that broken-down technology can pose a considerable issue for businesses--not to mention the costs that are associated with downtime and maintenance. A help desk can alleviate some of the pressure that the average employee feels as a result of relying on technology in the workplace.


Small businesses can’t afford to have the position of IT administrator held by someone who isn’t certified and experienced. In some cases, they have whoever knows the most about computers in charge of it, but this often leads to disaster.

As a standalone service, a help desk can remediate many of the issues that some organizations face with their IT strategy. It provides comprehensive IT support that your business is looking for. Not only does it handle broken technology services, but it also reduces your downtime, human error, and other situational IT troubles. You’re doing your employees a disservice if you force them to encounter roadblocks that could easily be surmounted with the proper support. Having IT experts on hand can make everyone’s lives just a little bit easier.

Furthermore, if you have a dedicated IT administrator or outsource your IT management to a firm that doesn’t offer help desk support, having remote technicians can be a game changer for your IT department. Just having the option of additional assistance can go a long way toward helping everyone make ends meet, moving your business forward in a way that is most successful for all.

Does your business have trouble keeping up with maintenance, help desk support, and other technology-related troubles? The Connection, Inc can help. To learn more about what we can do for your business, reach out to us at (732) 291-5938.

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Around the Clock Support Keeps You In the Game

Around the Clock Support Keeps You In the Game

All businesses need help with their technology, whether they realize it or not. The question is how they receive that support. Some organizations have access to an in-house IT department that can act as an IT resource to on-premise employees, but others might not have employees dedicated to this role.

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Remote Maintenance Can Severely Reduce Downtime

Remote Maintenance Can Severely Reduce Downtime

Every time something goes terribly wrong, and you are left assessing the damage of some seemingly unfortunate situation, you typically find that by taking a bit of time preparing for the worst would have kept you from the disaster you are just now dealing with. Those small acts are what we want to talk a little bit about today, because they can save your business.

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What is Managed by a Managed Service Provider

What is Managed by a Managed Service Provider

Businesses have a lot of technology to manage. While some organizations have an in-house IT department to manage it, many small businesses are limited due to location factors, budget concerns, and countless other variables. In the past, organizations would turn to break-fix IT management for all of their technology issues, but trends in IT maintenance have given rise to a more popular and more sustainable way for small businesses to get the technology maintenance and management they need.

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Monitoring Your Network is a Great Way to Build Reliability

Monitoring Your Network is a Great Way to Build Reliability

There are certain processes within an organization that take a considerable amount of time to do. These include applying patches, monitoring network traffic, and updating software as needed. While it might seem like something your business can handle on its own, some small organizations struggle to accomplish everything they set out to do--especially with a limited budget or workforce. Our staff’s powerful monitoring and management tool can aid in this initiative.

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If You’re Struggling Due to Cash Flow, You Aren’t Alone

If You’re Struggling Due to Cash Flow, You Aren’t Alone

Between you and me, how is your business doing financially? If you answered with something along the lines of “not great,” you are certainly not alone. Cash flow is an issue for businesses all around the world, as a recent report from Intuit makes all too clear.

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3 Reasons You Want Experts Handling Your IT

3 Reasons You Want Experts Handling Your IT

For a moment, I want you to stop and consider something: Who do you turn to when your business’ toilets suddenly stop working? Who do you call for when the lights stop working? Most likely, an expert… so if you turn to the pros for these needs, why would you do anything different for your IT?

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What Exactly Do We Mean by “Managed” Services?

What Exactly Do We Mean by “Managed” Services?

Managed services - what are they? The short answer, other people managing the IT systems that you rely on every day to be productive and accomplish your tasks. In essence, they are a freedom from dealing with the troublesome and time-consuming parts of leveraging technology. You may have heard this much about managed services before, but have never been given a deeper understanding of what they entail. That is precisely what we aim to accomplish below.

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What Makes Managed Services Worth It?

What Makes Managed Services Worth It?

Most modern businesses depend on technology in at least some capacity, whether it’s for productivity, efficiency, or even security purposes. Without access to important data and applications, your business is a shell of its former glory. This is why it’s so important for businesses like yours to implement managed IT services. It certainly beats having untrained employees maintain your crucial computing systems!

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Do You Know All the Things an MSP Can Do?

Do You Know All the Things an MSP Can Do?

It’s a fact that most businesses today are rolling out technology as a part of their strategic plan to improve productivity and make their business more efficient. The more technology your organization relies on, the more crucial it is to get comprehensive IT support for that IT.

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  The Connection, Inc is proud to announce the launch of our new website at http://www.tconnection.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our servic...

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The Connection, Inc
51 Village CT
Hazlet, New Jersey 07730