The Connection, Inc Blog

The Connection, Inc has been serving the New Jersey area since 1992, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

Broken Computer? Do These Things Before Taking It to the Shop

Broken Computer? Do These Things Before Taking It to the Shop

Try as we might, we can’t prevent all computer issues from occurring—for instance, there’s not much that we can do if a stick of RAM dies, at least, not remotely. However, if you’re stuck with a broken computer and need to bring it in for repair work, there are a few things we recommend you do.

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Proactive Management Keeps Business Running Efficiently

Proactive Management Keeps Business Running Efficiently

How often have your operations been disrupted by technology troubles that could have been spotted a mile away? Chances are it’s a little too often for your liking, especially if your business wants to remain profitable. When your operations suffer, so too does your bottom line, leading to losses across the board. How can your organization spot technology troubles before they become detrimental to your organization’s future?

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Failing Technology Can Negatively Affect Your Business

Failing Technology Can Negatively Affect Your Business

When a computer is on the fritz it can really destabilize a person’s ability to produce consistent work. Most users today will try basic troubleshooting techniques, for better or for worse, to get the machine to run properly. Let’s look at the results of failing technology and how it can cost businesses in different ways. 

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What is the Cloud and What Can It Do for Your Business?

What is the Cloud and What Can It Do for Your Business?

Cloud computing is a monster of a topic in and of itself, perhaps more so than most people might expect. Let’s define what cloud management is and take a closer look at what goes into properly managing your cloud-based resources.

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Experts Can Make or Break a Technology Implementation

Experts Can Make or Break a Technology Implementation

When it comes to implementing new technology solutions for your business, there is always a desire to solve some sort of problem. Maybe you are not as productive as you would like to be, or perhaps there is an operational inefficiency that you hope to address or streamline through the use of the technology. Either way, the end result is the same; you are trying to make progress and move forward, not over-complicate your infrastructure.

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Yes, Your Business Can Use Outsourced IT Services!

Yes, Your Business Can Use Outsourced IT Services!

Finding talent can be difficult for businesses, especially for those that are challenged by variables such as their geographic location (not as big of a problem thanks to remote employment), but more often than not, budget will be the key holdup for small businesses seeking top talent. Thankfully, even small businesses can hire top talent through the process known as outsourcing, which is particularly helpful for acquiring talented and qualified IT professionals.

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Here Are 3 Keys to Building a Thorough IT Support Strategy

Here Are 3 Keys to Building a Thorough IT Support Strategy

IT support is a major pain point for small businesses. While they understand that technology is not something to be trifled with, they often have to pass on getting the most comprehensive service out there in favor of saving capital for other parts of business. 

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Small Businesses Can Rely On Managed IT Services for Key Improvements

Small Businesses Can Rely On Managed IT Services for Key Improvements

What makes a small to medium-sized business so different from a large, enterprise-sized one? The amount of people and moving parts, of course, but if you really consider it, there isn’t all that much. This is why when looking to control your small business’ IT support costs, choosing managed IT services is a good option. This month, we thought we’d take a look at some of the other benefits managed IT can bring your organization:

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The Right IT Can Be a Real Moneymaker for Your Business

The Right IT Can Be a Real Moneymaker for Your Business

All businesses, in some way, shape, or form, exist to generate revenue—whether their profits are retained for their own benefit or dedicated to supporting some other cause. Either way, this balance makes the difference between the investments a business makes and the return these investments see a critical consideration. By using modern technology, today’s organizations can tip this balance to be more in their favor.

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Ease Your Mind with Managed IT Services

Ease Your Mind with Managed IT Services

Your business relies on technology to keep operations moving, but your technology relies on you to stay functional. While many small businesses will choose to forsake an in-house IT department in favor of a self-service model, this is a costly maintenance practice that could put your IT in jeopardy. Instead, your organization should invest in our managed IT services, which have the possibility to show your business an entirely new way of managing technology assets.

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Technology Improvements Give Your Businesses a Leg Up

Technology Improvements Give Your Businesses a Leg Up

In today’s business, technology seems to be advancing at an alarming rate. Just when you think you’ve got the latest and greatest tech; something is developed that makes your new tool seem antiquated. Nowhere is this more evident than in the management of your IT.

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IT Help Desk Can Be Incredibly Valuable

IT Help Desk Can Be Incredibly Valuable

Every business has the occasional computer problem. Like any other machine it needs constant maintenance to work as intended. When you are working in a productive environment, IT problems can really damage your business’ ability to conduct business. One solution to what seems like endless computer issues is the presence of an IT support help desk. Let’s take a look at a couple of benefits that having a help desk solution in place can have for a small business. 

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Think Of Managed Services as Healthcare for Your IT

Think Of Managed Services as Healthcare for Your IT

When you feel under the weather you visit the doctor, they examine you and prescribe a remedy. It’s a pretty simple process; and a relationship that is important to maintain your health. A managed service provider functions the same way for a business. Let’s take a look at the similarities.

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How to Optimize Your IT Costs with the Help of an MSP

How to Optimize Your IT Costs with the Help of an MSP

A business’ budget is the biggest authority over it. As a result, each business needs to spend some time adjusting their operational investments to put itself in the best position to reach its goals… a process that a managed service provider’s help can make much simpler. Let’s review some ways that an MSP can help a business get that much more out of its investment into its IT.

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What Are the Most Important IT Solutions for an SMB?

What Are the Most Important IT Solutions for an SMB?

While all a business’ technology solutions are important, some are bound to take priority over the others, especially when certain ones become an industry-wide focus. A recent survey evaluated the top concerns of small-to-medium-sized businesses for the coming year. The results of the survey identified a few telling trends regarding the priorities that SMBs hold now, and for good reason.

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Why Managed Service Providers are Your Best IT Support Option

Why Managed Service Providers are Your Best IT Support Option

Managed services have quickly become the most reasonable option for businesses of any size to use, and based on what we’ve seen recently, will soon be the only real option for most operations. However, when considering the managed service option, you need to make sure you find a provider with the following capabilities and service offerings:


Speedy Responses

Downtime is the natural enemy of any business, regardless of its cause. If work cannot be completed in a timely manner, there are going to be some consequences. If these interruptions continue for a while, they can make your business’ survival much less likely.

This is precisely why it is so important that your provider needs to be able to diagnose and resolve the source of your downtime as quickly as possible. Ideally, your provider would be able to do so remotely, eliminating the need for travel that would only add to your lost productivity. A guaranteed response time is another promise that an MSP can make, but other providers often cannot.

Disaster Recovery Services

You might not always consider how much the term “disaster” can cover while you’re referring to your business, but it goes far beyond the data loss events or physical infrastructure damage that many tend to focus on. Lost productivity also qualifies, especially that which is brought along when an entire workforce is ordered to stay home. Find out if an IT provider can help you to minimize these interruptions and get you back in business (as much as you are able) as quickly as possible after any conceivable disaster event. This means that your resource will need to have considered the impacts that an event could cause and have prepared a strategy to minimize them.

Support Options

With so many employees now working remotely, it is crucial that they have the means to receive the support they may need to deal with any issues that they may experience. Thanks to their remote capabilities, the managed service provider can still deliver dedicated helpdesk services to your team if need be. As a result, productivity is more likely to be maintained, without trying to convince anyone to make a house call.

Proactive Upkeep

Of course, why leave your technology open to issues during a challenging time at all? An MSP can use their remote solutions to proactively monitor your tools, preventing issues from occurring in your infrastructure by catching them early. With the MSP’s support, your team will see fewer interruptions and obstacles overall, and will be able to accomplish more as a result.

Budgetary Flexibility

Again, current events have demonstrated that effectively anything can throw your business’ budget entirely out the window, which makes it all the more crucial for you to have a provider whose services are scalable, and can be adjusted to suit your circumstances. The MSP’s inclusive pricing structure, tailored to meet your business’ budgetary capability, makes it much simpler to sustain your services throughout the year.

With businesses contending with so much, especially now, their IT support shouldn’t be a pressing issue. Working with The Connection, Inc can take these considerations off your plate while assisting you in accomplishing more. If this sounds like a better option for your business to consider, give us a call at (732) 291-5938 to discuss all your options.

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Why is My Network Slow?

Why is My Network Slow?

That’s an interesting question, as there are many things that can create some form of lag in a business’ network. Let’s go into some common causes of this slowness, starting with one clear indication that something is up.


Causes of Lag

Insufficient Bandwidth

You may be demanding too much of your Internet service at a given time, leaving too little bandwidth for your desired process to complete efficiently. If you consistently encounter issues, you may consider investing in a greater bandwidth for your business. Before doing that, check to make sure nobody is misusing the company network. If employees are streaming video content, uploading a lot of data, or other things that might not be a part of their everyday job responsibilities, you might experience bottlenecks due to this overwhelming amount of unnecessary traffic. Setting up a content filter is a good way to block a lot of this.

Hardware and Software Issues

This one is straightforward: out-of-date software and older hardware simply won’t work as well as the newer stuff, which could lead to network issues.

Malware

Many examples of malware can tax your network, hindering its performance and holding you back, among other detrimental outcomes to your data security and efficiency.

Network Misconfiguration

The issue may really be within your network in the form of poor configurations. An internal audit can help you identify if this applies to you.

Issues with the ISP/Website

On the off chance your Internet service provider is experiencing issues, your performance will see some detrimental impacts. There isn’t much you can do about this other than reaching out to your ISP. The same goes for those times that you’re accessing an online tool or cloud-based database. If things aren’t working right on the provider’s end, you will also have difficulty.

Latency

Latency is just one side effect of a greater issue; and, is also one of the most frustrating for a user to experience.

When your computer reaches out to another part of a network, like a website, it sends a small data packet (known as a ping) to confirm that there is a connection made through call-and-response. Latency is the delay in the time it takes for the ping to be sent out and returned. The higher the latency, the longer it takes, and the worse the user’s experience is.

Like we said, frustrating.

There are many reasons that you may be experiencing high latency, which can impact the operation of your entire network and each of your processes.

Reach out to your IT resource for more assistance with your network’s performance, or give the team here at The Connection, Inc a call. We can be reached at (732) 291-5938.

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How a Co-Managed Strategy Can Be a Game Changer

How a Co-Managed Strategy Can Be a Game Changer

We always try to communicate the numerous benefits of managed IT services, but when your business is happy to have their own internal IT department, those benefits tend to look less appealing. For organizations that rely on the expertise of their internal IT staff, they may not think they have a need for--or simply can’t afford--an outside IT presence. This misconception may actually be harming their businesses. Today, we will introduce co-managed IT services, and how they can be leveraged to maximum benefit.

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How Much TLC Does Your IT Need?

How Much TLC Does Your IT Need?

Technology is a requirement in today’s businesses - but just having technology isn’t nearly enough. You need to make sure that you are performing the proper maintenance activities as well, to prolong the useful life of your solutions. Here, we’ll review a few basics to keeping your technology solutions ready for your use… and how we can help with that.

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Your Business Could Use a Help Desk

Your Business Could Use a Help Desk

If we asked you to imagine a world where your IT never suffered from technical issues related to your business’ technology, would it feel too good to be true? Unfortunately, it’s impossible for your organization to prevent every problem related to your IT. What is possible is for your business to encounter higher productivity and less downtime with the help of a dedicated help desk solution. 

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  The Connection, Inc is proud to announce the launch of our new website at http://www.tconnection.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our servic...

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The Connection, Inc
51 Village CT
Hazlet, New Jersey 07730