The Connection, Inc Blog

The Connection, Inc has been serving the New Jersey area since 1992, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

How to Beat Cybercrime and Stay Secure

How to Beat Cybercrime and Stay Secure

Unfortunately, it is hard for the modern business to keep all of their data secure. There are just so many threats that most businesses leak data without even knowing it. There are things you can do, however. Today we will go through four considerations that can help you stay ahead of cybercriminals. 

0 Comments
Continue reading

How Remote Workers and Students Can Work Smarter

How Remote Workers and Students Can Work Smarter

Now that the school year has begun many young children are juggling between altered classroom setups and continued remote education. Naturally, this has caused a lot of people no small amount of stress. To try and relieve this stress and make the process of working or learning from home as effective as possible, we wanted to share a few tips with you.

0 Comments
Continue reading

Cybersecurity Basics Explained

Cybersecurity Basics Explained

Over a quarter of all data breaches happen to small businesses. The cost of a data breach, well, it sure isn’t worth it. To keep your business’ data and infrastructure free of threats and relatively secure, small businesses will need a combination of useful technology tools and well-designed strategies. Let’s take a look at several steps your small business can take to secure itself from digital theft.

0 Comments
Continue reading

What Your IT Documentation Needs to Include, and Why

What Your IT Documentation Needs to Include, and Why

It is important that you have a handle on the technology that your business utilizes, which will require you to maintain comprehensive documentation regarding it and its support. Here, we’ll go through what a managed service provider includes in this documentation, as well as how it is used.

0 Comments
Continue reading

Test Your Backup!

Test Your Backup!

Your data is vital for your organization’s continuity. Your data consists of everything from your company documents, accounting records, client contact information, prospects and leads, procedures, and everything else needed for you to keep operations running smoothly. That’s why all businesses need a solid backup solution that is monitored and tested regularly.

0 Comments
Continue reading

Smartphone Addiction and Its Effects

Smartphone Addiction and Its Effects

Nowadays, most of us use smartphones; and, yes, probably most of us use them more than is healthy. There are those, however, that have come to depend on their mobile device so much that it completely dominates their lives. As people become even more attached to their phone, the impact this behavior has on their lives becomes more and more detrimental. 

0 Comments
Continue reading

Tip of the Week: Laptop Battery Best Practices

Tip of the Week: Laptop Battery Best Practices

Nowadays, laptops are the weapon of choice for productivity. They function much like a desktop computer but are mobile enough to go anywhere with. Unfortunately, most laptops chew through their batteries in only a few hours of work and need to be plugged in in order to function. With so many people working from home, many people are using their laptops more like a desktop and keeping them plugged in around the clock. For this week’s tip, we’ll discuss the best practices of a laptop battery. 

0 Comments
Continue reading

For the SMB Returning to Work

For the SMB Returning to Work

Many states’ stay-at-home orders that are/were designed to mitigate the spread of the COVID-19 virus are now lapsing all over the U.S. As a result, business owners are re-opening their doors to a great deal of uncertainty. We have put together this guide to help the business owner understand that, even though you’ve finally been given the go-ahead, you have a responsibility to keep your staff and customers safe.

0 Comments
Continue reading

Let’s Go Through Some Security Best Practices

Let’s Go Through Some Security Best Practices

While there is no question that security is important to any business, there is often a disconnect between this principle and any actual implementations that it reflects. Unfortunately, this can often leave a business vulnerable. To prevent this outcome, it is important that you follow a few best practices when it comes to fortifying your business against attack.

0 Comments
Continue reading

Data Security is Essential

Data Security is Essential

Today, the threats businesses encounter from the Internet are more frequent and dangerous than any previous threats. To avoid being the victim of a cyberattack, you will need strategies and procedures aimed at mitigating them. Let’s look at some strategies you need to consider if you are to keep the threats off your network. 

0 Comments
Continue reading

Tip of the Week: Best Practices to Protect Your Business

Tip of the Week: Best Practices to Protect Your Business

There are many different varieties of cybercrime that businesses need to be vigilant about. However, most of these varieties can largely be avoided through a few basic practices and behaviors. Here, we’re giving you a few tips to help you prevent attacks from successfully influencing your business, so make sure you share them with your entire team, as well.


1. Reconsider What You Click On

It’s almost automatic for many users to see a link on a website, in their email, and elsewhere. This is something that hackers are very aware of, and often use to their advantage.

Kind of like we just did there (if you clicked on that link).

See how easy it is to fool someone this way? To help avoid this being used to undermine your security, build up the habit of hovering your cursor over a link before clicking on it. This will display the actual destination of a link somewhere on your screen, which you should always check so you will know that it is legitimate. 

2. Use Access Controls

While this may be obvious, you need to make sure that someone who isn’t allowed access to your business’ files or location isn’t able to access them. This means that you need to have all the suggested data security measures and practices in place to protect against the unauthorized access of any of your files, including any hard copies. Keep your physical data locked up, and protect all data with multiple layers of authentication requirements.

3. Keep an Eye Out for Scammers

While we’ve already covered this in part with tip number one, there are other ways to catch attempted cybercrimes that are often used in conjunction with misleading links. Cybercriminals use various methods, referred to as “phishing”, to manipulate their targets into behaving the way the attacker wants. Sometimes it is by using a falsified link, sometimes through scare tactics, and often through a combination of the two. Some phishing attacks are researched extensively to be as effective as possible against a certain target, while others are broader and more generic and meant to catch as many people as possible with minimal work. Make sure your team is informed of these attacks and knows to double-check requests through a different communication method if there is any doubt at all. When in doubt? Pick up the phone and call the sender.

4. Two-Ply Protections

Make sure that you are layering your defenses against cyberthreats. Maintain an updated antivirus solution and utilize a virtual private network when accessing the Internet and activate all onboard protections that your devices offer and use all of the assorted solutions and practices that are available for you to leverage. To discourage cybercrime on a comprehensive scale, you need to take thorough actions and fill in all the small holes that could potentially exist in your security.

The Connection, Inc can help with all of this, and more. For answers to any technology questions you may have, or direct assistance in implementing any of this, reach out to us at (732) 291-5938.

0 Comments
Continue reading

Don’t Get Phished Out of Your Stimulus Payment

Don’t Get Phished Out of Your Stimulus Payment

Wherever there is money, there are scammers. So it may not be a big surprise that scammers are out in masses trying to get between you and your federally mandated stimulus money.  It’s bad enough that we’ve already seen a couple of phishing scams using the COVID-19 pandemic that are designed to help hackers get into accounts they have no business in, now that these scammers know that people are getting cash, the scams are kicked up a notch.


This is not the first time that the U.S. government has distributed checks to everyone, but with online banking being more prevalent now, scammers have a more complete opportunity to steal money. Let’s go through the ways you can ensure that you get your stimulus money:

  1. Avoid anything that has you sign up for stimulus money - Unless you haven’t filed a tax return in the past two years, you will not have to do much to get your stimulus money. If someone wants you to fill out a form to get your stimulus money, you are definitely being scammed.
  2. Scammers don’t just act online - Like traditional phishing, you need to be aware everywhere. Whether you get postcards in the mail with a password printed on it or you get messages over social media, you need to know that being asked to take action to gain “access” or to “verify” your payment information is almost assuredly a scam.
  3. You can’t get your money faster - Some scammers have concocted a scam that “for a small fee” they can get people their stimulus check faster. With tens of millions of people already receiving their check, it's a sign that your money is on its way if you haven’t received it already. No service can help you get your money faster. 
  4. No, you aren’t getting more - What’s better than getting $1,200 tax-free money from your government? Getting more money. Some scammers are actually sending checks for two or three times the amount of the stimulus, the scammer will then apologize for the discrepancy and ask the recipient to reimburse them. The check and their strategy are completely false and should be ignored. 
  5. IRS correspondence - It’s true that some people have had to fill out forms on the IRS website in order to get their checks sent to them or deposited in their bank accounts. Of course, scammers have set up forms that look like it. If the form you filled out isn’t on the IRS’ website, you shouldn’t fill it out.

Knowing what you are up against is the best defense against scammers. If you haven’t yet received your CARES Act stimulus money, you need to go to the official IRS website to find out why (or more likely when) you will receive your stimulus check.

What scams have you been seeing lately? Let us know in the comments section below and return to our blog for more great technology-related information.

0 Comments
Continue reading

How to (And How Not to) Approach Remote Work

How to (And How Not to) Approach Remote Work

Many businesses are currently finding the best course of action for them to take right now for the good of their employees is to adopt remote work policies. However, this puts a lot of responsibility on the employees to conduct themselves appropriately and spend the time they should be working diligently.

0 Comments
Continue reading

Tip of the Week: Pandemic Problems

Tip of the Week: Pandemic Problems

Now months into the COVID-19 pandemic, stay-at-home orders are still in place causing most financial analysts to suggest that the economies we depend on might not look the same when business returns. Let’s outline a couple of tips that will help get your business through this terrible situation.

0 Comments
Continue reading

Why We’re Just Waiting for Break/Fix IT Services to Go Away

Why We’re Just Waiting for Break/Fix IT Services to Go Away

As much as we hate to admit it, the first thing that many people still think of when they hear the term “tech support” is the experience that comes with an antiquated approach to technology services: the break/fix method. Fortunately for us, we are seeing many businesses make the better decision, and turn to the clearly superior option, managed IT.


Therefore, as a managed service provider, we know that all we have to do is wait.

The Inherent Issues with Break/Fix Services

When business computing really took off in the 1970s, break/fix IT made sense. Businesses were able to deploy standalone microcomputers or distributed mid-range server systems that operated through remote terminals. Then, in the ‘80s, the personal computer combined the benefits of the two, and really highlighted the benefits that computers could offer a business. When Windows 3.1 was introduced to business users in the 1990s, the computer’s place in business was cemented in forever.

For all this time, computers would have their issues… but it just didn’t make sense to call in for repairs or put an internal IT team on it. If it could still operate somewhat, that was good enough. Should the computer break down completely, IT was brought in to fix it.

So, Were Break-Fix Services Once Okay?

Yes and no. Of course, this situation has always presented all the issues that have led many businesses away from the break/fix strategy today. For instance:

  • IT costs could quickly stack up (and up, and up, and up) for a few reasons.
    • Recurring issues mean return visits, which mean additional costs.
    • Recurring issues can occasionally motivate insufficient repairs, to ensure repeat business.
    • Longer visits mean more billable time, and more money spent by companies.
  • Final IT costs are only clear on the final invoice, preventing accurate IT budgeting.
  • It discourages providers from upgrading technology or considering future needs. 

So, break-fix services were unpredictably expensive, and generally prevented any innovation or future planning for the client’s benefit, so issues had the tendency to repeatedly return. However, it wasn’t as though there was another option to compare it to at the time, either.

That option came around in the mid ‘90s, when the amount of technology in the office and its overall complexity increased greatly, with the introduction of fax machines, printers, and other hardware. Computers took much longer to repair when broken. The Internet exploded in popularity, adding an additional element of complexity.

A New Paradigm Emerges: Managed IT

This all meant that break/fix services soon became too inefficient to support businesses properly. Computers were no longer a convenience, but a legitimate necessity in the office, not to mention the other tools and devices that became key components to their processes. Downtime had evolved into something potentially devastating for operations, and expenses ran rampant.

As the new millennium came along, the modern managed service model was brought to the fore. This was thanks to an assortment of developments in information technology, including improved Internet, cloud technology, and automation. Using these tools, some IT providers saw a new opportunity and shifted how their services were delivered.

Gone were the days of waiting for operations to be in jeopardy before doing something about it. 

Now, IT providers have the capability to remotely access and monitor a client’s network from afar, allowing them to more efficiently identify potential issues and mitigate them at effectively all hours—often, before a client ever encounters an issue. The biggest change, however, was how this approach was able to impact the way that managed service providers were able to charge for their services.

Rather than charging at an hourly rate, the nature of the service allowed it to be billed at a very inclusive monthly rate. This simplified matters for the client, as a set-rate service is far easier to budget for. As an added benefit, this also motivated those providers who made the switch from the flawed break/fix approach to deliver a better service to those who signed on to their services.

Service Options Today

With managed services having been around and innovated upon for about two decades, there are even more opportunities for businesses to improve their processes and achieve greater goals. Break/fix is still around, too, but more and more businesses are seeing the comparative benefits of the managed service model and making the decision to switch. Managed services are a source of confidence. You no longer need to be concerned that your technology will bring issues into your business, because someone is there to take care of it for you.

Every so often, a new method is introduced that changes a foundational paradigm. Despite the relatively short time frame that business IT has been around for, managed services did just that… and therefore, break/fix services will eventually be—for all intents and purposes—phased out.

If you want to keep up with all the methods that will improve your business’ operations, reach out to The Connection, Inc at (732) 291-5938 today!

0 Comments
Continue reading

Coronavirus: A Threat to Your Staff, Cyberthreat to Your Operations

Coronavirus: A Threat to Your Staff, Cyberthreat to Your Operations

COVID-19, or coronavirus, has been a major global health concern over the past couple of months. At this point, it is clear that this disease could have serious impacts on the workplace. We wanted to provide a brief rundown of good workplace and network health practices, as well as a few pointers on how you can handle health-based employee absences.


COVID-19 OFFICIAL SITE OF THE STATE OF NEW JERSEY INFORMATION HUB https://covid19.nj.gov/ (SIGN UP FOR TEXT ALERTS)

How to Minimize General Exposure in the Office

Based on what is currently known about the coronavirus, the Centers for Disease Control and Prevention have some recommendations as to how to keep the potential impact of coronavirus to a minimum:

  • Encourage employees who are ill to stay home. This will help to minimize the spread of infection within your business. Make sure that your employees are aware of this policy by reiterating it verbally, and by posting notices around the office encouraging them to stay home if under the weather.

    Emphasize hygiene and etiquette. Properly stifling coughs and sneezes and keeping hands clean are surprisingly effective ways to keep your workplace healthier. Rather than using their hands to catch a cough or sneeze, your employees should use a tissue or--if unable to do so--use the upper part of their sleeve.

    The CDC recommends that tissues and alcohol-based hand sanitizer should be made readily available. Make sure your employees are washing their hands with soap and water for the recommended 20 seconds.

  • Engage in keeping the workplace clean. There is a chance that coronavirus (and other illnesses) could be spread via infected surfaces. Make sure that all surfaces that are touched frequently, like desks, workstations, and doorknobs, are kept sanitized. Provide your employees with disposable wipes so they can proactively disinfect these surfaces before use.

If you find that one of your employees is confirmed to have been infected with coronavirus, make sure that you inform their coworkers of their possible exposure while still maintaining the confidentiality that the Americans with Disabilities Act requires. These employees and those who are living with a sick family member should assess their risk of exposure using the CDC’s guidelines.

Coronavirus as a Cyberthreat

Unfortunately, coronavirus will also require you to also keep an eye on your network security, particularly if you operate within the healthcare industry. Hackers and cybercriminals have taken advantage of the widespread concern that the disease has caused. For example:

  • Scammers have phished healthcare providers with updates that appear to have come from the World Health Organization or hospitals local to their area, but actually introduce keyloggers into their systems.
  • Those involved in the medical supply chain have been targeted with emails referencing the coronavirus that install malware to steal information.
  • Ransomware has been introduced into consumer systems by promising recipients of an email information about COVID-19’s spread.

While the current climate may not make it easy, these emails and other threat vectors can be overcome through the same best practices that foil other cyberthreats. In addition to comprehensive digital protections, training your employees to spot these threats will be crucial.

Of course, you should also maintain a comprehensive backup in case you need to recover from a successful attack.

How to Maintain Productivity with Your Team at Home

With today’s technology, sending an employee home sick doesn’t necessarily mean that you will be sacrificing that employee’s productivity. We now have many ways that your team can work effectively from home, still contributing to your organizational agenda without exposing their coworkers to their illness.

Accepting Payments and Paying Bills

Don't miss an incoming or outgoing payment. We can prepare you to accept ACH or credit card payments as well as pay bills online.

Economic Injury Disaster Loan Program - SBA.gov 

Small business owners in the following designated states are currently eligible to apply for a low-interest loan due to Coronavirus (COVID-19): Arizona, California, Colorado, Connecticut, Delaware, the District of Columbia, Florida, Georgia, Illinois, Indiana, Louisiana, Maine, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Utah, Virginia, Washington, and West Virginia. Click here to apply.

Find more information on the SBA’s Economic Injury Disaster Loans at: SBA.gov/Disaster.

The SBA will work directly with state Governors to provide targeted, low-interest loans to small businesses and non-profits that have been severely impacted by the Coronavirus (COVID-19). The SBA’s Economic Injury Disaster Loan program provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing. 

Equipping Your Employees

Remote access solutions, paired with virtual private networking technology, can allow your employees to securely continue their work from home, safely accessing the applications and data their tasks require through an encrypted connection. As collaboration will certainly be necessary, you will want to be sure that your employees are also equipped with the communication tools that facilitate this collaboration as well.

Network Protections

You will also want to thoroughly secure your network infrastructure to help prevent threats like phishing attacks and other methods from being successful… as well as preparing for a potential breach or emergency with data backups and disaster recovery policies and procedures (including contact information for your employees) to help mitigate a worst-case scenario.

Employee Awareness

Finally, make sure your employees are on the lookout for any suspicious activity that could be a cybercriminal’s attempt at using the coronavirus as a means to an end. Not only should your employees know how to spot these attempts; they should also know the proper procedures for reporting and handling them.

Contact us for information on our web based Cyber Security Training. 

Is the coronavirus scary? At this point, it is safe to say that it is, but does it have to interrupt your business operations entirely? Not if you are properly prepared.

For more assistance in preparing your business for any kind of disaster, reach out to the professionals at The Connection, Inc. by calling 732-291-5938 or by email at

What is COVID-19?

COVID-19, better known as coronavirus, is a respiratory illness that first appeared in Wuhan, China, and was reported in the United States on January 21st, 2020. 

0 Comments
Continue reading

Tip of the Week: 3 Easy Actions That Will Protect Your Data

Tip of the Week: 3 Easy Actions That Will Protect Your Data

The modern business has to deal with a lot of potential security problems. Today’s threat landscape is filled with people looking to prosper off of your misfortune. As a result, doing what you can to maintain the security of your network and data is essential. Today, we will discuss how maintaining your organizational cybersecurity doesn’t have to be costly or time consuming.The best way we’ve found to go about doing this is by highlighting a few key actions that you can take to keep your network secure and your data safe.


Use Strong Passwords

Like many of these quick tips, this one is a good practice regardless of where you are. Good password management is an extremely important part of the security process. To concoct a good password, you need to first make something that people or computer programs won’t guess. You can do that by using both lower- and upper-case letters, numbers, and symbols.

Another good practice is to create a passphrase of unlike words. This serves two purposes. First, it ensures that you can remember the password; and, secondly it is secure enough where no one can crack the password.

Finally, you will want to create a unique password for every online account and save them in an encrypted password manager. Doing so will not only protect your passwords, it sets up a system where you only have to remember one. 

For additional security, you will want to use two-factor authentication. This is a system that adds an additional layer of security to your online accounts. Once you enter a password into a password manager, you then will get an additional box where you will enter a code. This code can be sent through email or it can be generated through an authentication app. 

Only Use Secure Wi-Fi

The Wi-Fi inside your office should be secure, hidden, and encrypted. For those times when working in your office is impossible, the use of a virtual private network (VPN) can keep your uploads and downloads secure. Utilizing public Wi-Fi without a VPN is just asking for problems. 

Some VPNs are better than others. Typically, if your company uses a comprehensive network security suite for your office, it will come with VPN licenses that will be more than enough to protect data transmission when you are working on someone else’s Wi-Fi.

Avoid Unknown Links

Phishing is the number one way that hackers gain access to a network. This is because people click on links and download attachments that they have no business interacting with. Your account has likely been phished many times this year. Most are probably thwarted by your spam blocker, but it only takes one attack to grind productivity to a halt.

If we have one piece of advice, don’t enter personal or company information in an email or instant message unless you are very clear who is on the other end. The threats that line up against your integrated security are substantial ones. Phishing is the number one cause of identity theft and ransomware. Since it runs the entire gamut of negative results, ensuring that you are doing what you can to not be part of the problem is important. 

Cybersecurity can be difficult for a business, but an individual’s role in protecting business and personal networks isn’t. If you would like to learn more about IT security or how to effectively manage risks that come from phishing and other attacks, subscribe to our blog today.

0 Comments
Continue reading

Taking a Look at the Current Cybercrime Statistics

Taking a Look at the Current Cybercrime Statistics

Organizational cybersecurity has to be a priority for every business. These days, companies are getting hacked left and right and being exposed to some of the very worst malware ever created. Today, we will take a look at some cybercrime statistics that will put in perspective just how damaging cybercrime is.

0 Comments
Continue reading

How to Tell When Your Technology Needs Upgrading

How to Tell When Your Technology Needs Upgrading

The curious thing about information technology is that, while it improves as any other technology would, the environment can accelerate the various changes made to it at various rates. As a result, knowing when your business needs to upgrade its technology isn’t always so cut-and-dry. To help, we’re sharing a few clear indicators that hint that the time has come.


Your IT Team is Always Busy

Or, more specifically, they are always scrambling to fix problems as they pop up. Older technology is prone to issues like this (and others, as we will get into). So, if your internal team is always chasing down problems, or you’ve been calling in the local IT guy almost every day, it will be more helpful to upgrade your technology. More up-to-date solutions will be less susceptible to these kinds of difficulties, so the costs saved in maintenance and remediation will likely offset the financial burden of an upgrade.

Your Employees are Frustrated and Default to Using Workarounds

One of the most reassuring things about most job processes is the fact that there is a process at all, so if your technology no longer allows your set processes to be followed, how do you think your employees will react to it? They aren’t going to be happy, that’s for sure, and in order to accomplish what they are responsible for, they might resort to finding their own, less efficient (and less secure) methods to complete their objectives… methods that might be laden with problems. Improved tools can eliminate this need by providing a set, company-approved and secure process for employees to follow.

Your Technology Runs Reeeeaaaally Sloooooooowly

Speaking of things that frustrate your users, slow technology is perhaps public enemy number one in the office. Whether workstations are taking too long to boot up, the Internet connection is flaky, you deal with slow application load times, or too many other examples to list here, lagginess is generally best resolved by a replacement. This is very closely related to our next warning sign…

...You’re Feeling Financial Strains

It’s simple math, really. If each task takes longer to complete, fewer tasks can be completed throughout the day, which usually translates to reduced revenue overall. At the same time, your employees will still be paid their usual wage, meaning that you’re spending the same amount of money to generate less income. It doesn’t take an economics degree to see that this isn’t good.

Investing in an upgrade can help you improve your productivity, which gives you the potential to generate increased amounts of revenue. So, instead of working for less money, you have the chance to see some significant returns from your investment.

You’re More Vulnerable to Cyberattacks

Here’s the worst of it: as technology improves, so do the cyberattacks that bad actors will use to undermine it. By using older technology, you are effectively welcoming cybercriminals to attack you--especially if your tools have passed their end of support date. Updating your software, whether it’s your security solution or the productivity tools you rely on, helps to reinforce your overall security by reducing a particularly potent weakness.

So, when all is said and done, keeping up on your IT upgrades is a bit of a no-brainer. For more information on whether or not you need to upgrade your IT, or assistance in doing so, reach out to The Connection, Inc! Our professionals are just a call to (732) 291-5938 away.

0 Comments
Continue reading

Tip: Control File Sharing for Employees in Microsoft OneDrive

Tip: Control File Sharing for Employees in Microsoft OneDrive

If your business uses Office 365, your users get access to OneDrive, Microsoft’s cloud storage. Your employees can upload, sync, and share documents to collaborate with colleagues. This can be a good thing, but you may want to control how employees are sharing company documents. 

0 Comments
Continue reading

Mobile? Grab this Article

QR Code

Customer Login

News & Updates

  The Connection, Inc is proud to announce the launch of our new website at http://www.tconnection.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our servic...

Contact us

Learn more about what The Connection, Inc can do for your business.

The Connection, Inc
51 Village CT
Hazlet, New Jersey 07730