The Connection, Inc Blog

The Connection, Inc has been serving the New Jersey area since 1992, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

Tip of the Week: Keeping Your Business Email Secure

Tip of the Week: Keeping Your Business Email Secure

Every business should consider its security one of its top priorities, and with so much business now happening digitally, cybersecurity is a major part of that. Take, for instance, the heightened importance of email in the extended remote workforce. While email is a great business tool, it can also be an avenue that a cybercriminal uses to attack. So that you can better protect your business, we’re discussing some basic email security steps for this week’s tip.

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We’re Seeing an Increase in COVID-19-Related Cyberattacks

We’re Seeing an Increase in COVID-19-Related Cyberattacks

Since the beginning of the COVID-19 situation in March, creating a vaccine has been a major priority. True to form, hackers have begun targeting the very organizations responsible for the vaccine trials. There’s a lesson to be learned, today we’ll discuss it.

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How to Avoid the Influence of a Phishing Scam

How to Avoid the Influence of a Phishing Scam

Phishing emails are a real problem for today’s businesses, which makes it critically important that you and your team can identify them as they come in. Let’s touch on a few reliable indicators that a message isn’t a legitimate one.

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Tip of the Week: Make Email Simpler

Tip of the Week: Make Email Simpler

A strong email solution can bring a great deal of continuity to a business. If it is mismanaged, however, it can quickly become a major pain point. Today, we thought we would go over a couple of ways that you can use your email platform to boost productivity, rather than waste time with it.

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Tip of the Week: How to Automate Sorting Your Emails

Tip of the Week: How to Automate Sorting Your Emails

Emails are a wonderfully useful solution, and quite possibly one of the most commonly used ones in the workplace today. However, not everyone is using every capability that their email solutions offer - and it has led to a lot of time being wasted in the workplace. For this week’s tip, we’ll review how to help cut back on the time spent organizing your emails.

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Don’t Be Snagged by This Google Calendar Phishing Scam

Don’t Be Snagged by This Google Calendar Phishing Scam

Gmail and the applications associated with it seem to have some level of inherent trust among users. We just don’t anticipate threats to come in via something from Google. However, it does happen, as a recent spat of phishing has shown using Gmail and Google Calendar. What’s worse, this particular scam has been around for some time.

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Business Email User Tips

Business Email User Tips

Email is one of modern society’s best ways of staying in contact on both a business and personal level, but only if you’re effectively utilizing it. We’ll help you implement best practices and other methods to get the maximum benefit of your chosen email solution.

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Tip of the Week: How to Consolidate Your Email Management

Tip of the Week: How to Consolidate Your Email Management

Quick question for you: how many email accounts do you have? How many do you have to regularly check? How many different platforms do they utilize? If there’s too many, important communications are easy to miss in the ensuing mess of messages. Fortunately, there are a few ways that this can be avoided, which we’ll review for this week’s tip.


How Many Emails Do You Need?
Depending on your office’s organization style, there may be a fair chance that you have to juggle multiple email addresses. You may have one that you use internally, one that’s client-facing, and one to interact with your vendors. However, we do have to address how many messages this could wind up being. You and your team are responsible for more than just checking emails, after all, so you don’t have the time to log into each email account you have in order to do so.

Fortunately, your email platform of choice will have the capability to handle each of these emails from each provider. First, we need to set some terminology straight:

Understanding Email
When we refer to an email account, we’re talking about the individual address used. For instance, if your organization has a branded email address, “” and “” are two different accounts.

An email client, on the other hand, it the program that you choose to use to read your emails, like Microsoft Outlook or Gmail. If these clients are stored on a single server, you can use them more or less interchangeably, as all of your emails will appear in each client.

However, this doesn’t help you if you have too many accounts to keep track of… at least, not without exercising the capabilities of your chosen email client.

Utilizing Multiple Inboxes
Those responsible for developing these email clients understand that there are assorted reasons that a user isn’t going to be tied to a single email account or provider. As a result, email clients are now designed to support multiple inboxes. This means that, if properly configured, a user can access one email client and check multiple email accounts, dividing them into folders (or combined into one large group, if so desired).

Utilizing Multiple Personalities in a Central Inbox
Alternatively, if you don’t mind the idea of using a single inbox to hold all of your correspondence but still want to respond with multiple addresses, you can use a different method. This method will collect all of your messages into a single inbox, while allowing you to select which email address (sometimes known as a personality) your response comes from.

First, you will need to set up an email with an address that you never give out. This mailbox will be the central catch-all. Then, you need to set all of the accounts you have in use to forward to that mailbox (ask your internal IT resource for help). Pretty simple so far, right?

However, you still aren’t quite done. After all, you want to be able to respond to these emails with the address that they were originally sent to, right? This is where the personalities we mentioned above come into play. Basically, your email client allows you to change the address that appears in the From: box to whichever email address is appropriate for that correspondence.

Adding Inboxes and Personalities to Your Email Client
Of course, each email client has a somewhat different approach to adjusting these settings:

Gmail
To set up multiple accounts in Gmail, click on the gear to access your Settings, then select the Accounts and Import tab. To add inboxes to your Gmail, you should see a section labeled Check mail from other accounts. In that section, follow the prompts given after you click Add a mail account.

To add new personalities to your Gmail account, follow the same steps to the Accounts and Import tab. Under the Send Mail As section, follow the instructions provided when you click Add another email address. You can also select this email address as the default selection from here.

Outlook
Unfortunately, we don’t have the information required to provide a walk-through for setting up Microsoft Outlook, as there are too many versions to cover here. Make sure you check the documentation provided online for what Microsoft describes as “connected accounts.” Of course, we are always available to help, so feel free to give us a call at (732) 291-5938.

What other tips would you like to learn for your most-used solutions? Let us know in the comments, and make sure to subscribe so you don’t miss anything!

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Learn to Use Email Safely

Learn to Use Email Safely

Email is a core component to many businesses. With 124.5 billion business emails being sent and received each day, that doesn’t seem to be in danger of ending. Are the emails that are coming and going from your business secure? That may be another story, altogether. In order to keep your email security at a premium, we have outlined the following tips:


Using Filters
Filters make a lot of things easier to manage and easier to interact with, but since your employees have to stay on top of their company email, having some pretty easy-to-use solutions is important. Spam-blocking can go a long way toward reducing the amount of unimportant emails each employee sees, and a dedicated antivirus software can keep malware and other nefarious entities off of your network.

Be Smarter with Your Email
No spam filter or antivirus will do it all. In order to achieve the best results with securing your email, users have to be well-versed in the best practices of email management. The most important qualification any person can make when trying to secure their personal email from hackers is to ensure that they have the knowledge of what a phishing email might look like; and to make sure that the business’ network security is up to snuff.

Here are few tips to keep your email secure.

  • Know what a legitimate email looks like. For every email sent from a vendor or partner, there are two sent that are there to trick end-users.
  • If you aren’t going to take the time to encrypt your email, don’t put any potentially sensitive information within the email. This goes for heath, financial, or personal information.
  • The less people who have your email address, the more secure your email is going to be. Teach your employees to not give out their email addresses if they can help it.
  • The email solution needs to be secured behind solid passwords, and/or biometrics. Two-factor authentication can also be a good solution to secure an email against intrusion.

End Your Session
There are circumstances that people can’t control, so if you absolutely have to use a publicly-accessible device to access your email, you have to make certain that you log out of the email client and device you access your email on. After you log out, you’ll want to clear the cache. Many browsers and operating systems today want to save your password for user convenience. Better to use a password manager than allow the most public points of your workstation to save your credentials.

The Connection, Inc can help you set up an email security policy that will work to ensure that your employees are trained, and you have the solutions you need to keep any sensitive emails away from prying eyes. Call us today at (732) 291-5938 to learn more.

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Will You Be the Latest Business to Move Your Email to the Cloud?

Will You Be the Latest Business to Move Your Email to the Cloud?

The cloud helps many organizations expand their territories beyond simply the physical workplace. Employees can now access data and applications on any connected device. Your office can benefit considerably from cloud-based resources, with email in particular being a standout solution for the cloud.

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Protect Your Business From Phishing Attacks

Protect Your Business From Phishing Attacks

Spam is a major hindrance when running a business that relies on email, but it’s easy to protect your employee’s time from the average spam messages with the right technological support. Unfortunately, hackers have adapted to this change and made it more difficult to identify scam emails. More specifically, they have turned to customizing their spam messages to hit specific individuals within organizations.

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Tip of the Week: Getting Back to Email Security Basics

Tip of the Week: Getting Back to Email Security Basics

Email is a particular favorite attack vector of many who would do wrong by your business, as it is easily one of the most used communications in most businesses today. Do your employees know how large of a responsibility they have to your business’ security just by using email? In order to prevent unfortunate security blunders, you need to make sure you and your employees know a few best practices when it comes to handling email securely.

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Business Communications Are Changing Rapidly

Business Communications Are Changing Rapidly

Communication solutions for business are changing rapidly, and most of the new solutions go a long way toward using existing technologies that allow these organizations to save money and get more for the services they already pay for.

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Unified Communications Boosts Organizational Collaboration

Unified Communications Boosts Organizational Collaboration

Communication is one of the most important parts of running an organization, and this is especially true for smaller organizations that need to work closely in order to make progress. Today’s collaborative workplace is dependent on people understanding a unified message and working to succeed in that endeavor. To this end, a unified communications strategy can be extremely helpful.

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Email Security Basics

Email Security Basics

Email is a modern classic as far as business solutions are concerned, and you’d be hard-pressed to find an office that didn’t use it in some capacity or another. However, because email is so popular, it has become a favorite attack vector of malicious users. Fortunately, there are some basic practices that will help keep your email account secure and your communications private.

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Tech Term: Opening the Spam Folder

Tech Term: Opening the Spam Folder

Spam is a tricky subject to talk about, as it seems everyone has a different definition for it. Yet, most have come to the conclusion that spam is a bad thing. For today’s Tech Term, we want to delve deep into the different kinds of spam out there, as well as theorize where the term even came from.

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Tech Term: What Does “Encryption” Mean?

Tech Term: What Does “Encryption” Mean?

Email is a solution that needs to be protected, lest you expose important information to any onlookers while messages are in transit. Encryption is one of the key ways you can make sure that your messages are safe, but email hasn’t always used this method to secure messages. In fact, it wasn’t until relatively recently that encryption became a staple of the major email providers.

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Tip of the Week: Managing Gmail with Labels and Filters

Tip of the Week: Managing Gmail with Labels and Filters

Gmail is a great way to take advantage of business email, but do you know all of the ins and outs of how to use some of its finer details? Today’s tip is dedicated to going over some of the more useful features of Gmail, like filters and labels--both of which will be helpful in controlling your inbox.


Labels and Filters
Gmail helps you keep your messages organized through the use of labels and filters. Basically, you can assign rules that will apply to any messages that you receive. By effectively using filters, you can make browsing your inbox more efficient, as well as consolidate similar messages with little effort.

For example, a filter could be used to assign a label to any message that holds “quarterly report” in the subject line. These labels would then be applied to any incoming messages that have that specific criteria.

Creating a Filter
To create a filter in Gmail, just follow these steps:

  • Click the down arrow in the search bar. You can then select specific details that you want to include in your search criteria.
  • Select the criteria that you want your filter to look for. Once you’ve done so, click on Create filter with this search.
  • You’ll then be provided with several options, one of which will automatically mark your conversation as important. Be sure to select the option to Apply the label.
  • Next, select the drop-down menu that’s labeled Choose label. You can then create a new label or one that has already been made.
  • Once the filter has been configured, select the Create Filter button.

Creating a Label
You can also apply labels to your messages, but in order to do so, you first need to make the label. You’ll be able to both apply labels as you receive messages, or apply them to existing messages. We’ll walk you through the process:

  • In Gmail, click on the More option on the left side of the screen.
  • Next, select Create new label.
  • Provide a name for your label and create it.

Now all you have to do is apply the label to your messages.

  • First, open up the message you want to apply the label to.
  • At the top of your screen, select the Label button. You can add a label to any group of messages provided you have selected them all before you click the label button.
  • You must then select each label you want to add. You can also create a new label at this point if you need to.

To learn more about how to take full control of your Gmail inbox, be sure to keep a lookout for similar articles from The Connection, Inc’s blog.

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Do You Have a Unified Strategy to Your Business' Communications

Do You Have a Unified Strategy to Your Business' Communications

Communication is one of the cornerstones on which your business functions, and without it, you will find that going about your daily duties is considerably more difficult. Communication is one of the many ways your organization accomplishes both major and minor tasks, so you want to pay especially close attention to how your business handles phone calls, email, and even mobile devices--both in and out of the office.


Unified communications include several solutions that your organization can use to stay connected, including a unified email solution, mobile device strategy, and a telephone solution. All of these types of solutions should be built around today’s expectations of mobility and flexibility. Here are some of the ways your business can build out a unified communications system that improves connectivity.

Email
Email has long been a staple of business, but how do your employees use it? Do they access it on multiple devices? Do they use the same email service (Hint: They should)? An employee who prefers Gmail over Microsoft Outlook might decide that they would rather use the solution they are most comfortable with. This is an issue, as it spits in the face of your attempt at unified communications.

Email is most useful when it’s kept to your preferred email solution, so you should ensure that your organization is prepared to spend time on training employees how it works. The solution you choose should be one that can be used on several different devices so as to provide your employees with maximum choice in how they use the email system. If you’re worried about hosting your email server, The Connection, Inc can help you out with that, too.

Mobile Device Management
Mobile devices are all over the place now, and your business could benefit from having them become a part of your infrastructure. However, they need to be managed properly, as the more apps have access to your business’s data, the more exposure it gets to potential threats. You need to make sure that you’re prepared to handle this influx of mobile devices if you’re hoping to provide a truly unified communication infrastructure for your organization.

Beyond compatibility, you want to make sure that your organization is prepared to handle lost or stolen devices, fraudulent apps, and other security risks. The Connection, Inc can help you whitelist and blacklist apps, as well as remotely wipe lost or stolen devices. This helps you keep your data as safe as can be.

Unified Voice over IP
Traditional telephone solutions don’t take the flexibility of the modern business in mind. Landlines tend to bundle together services with little flexibility, leading to organizations overpaying for services that they don’t need. If you’re paying for services that you don’t need, you’re wasting assets that are better spent elsewhere. Furthermore, you’re limited to taking calls on your work phone in your office, hampering your ability to be productive while out of the office or on a business trip.

A Voice over Internet Protocol (VoIP) application is one of the best solutions an organization can implement, as they often work across multiple types of devices and work from a shared database of contacts. Your workers will always have access to client information, even when they aren’t in the office. Employees have the option of using their smartphone, desktop, or traditional handset. Having VoIP makes using Unified Communications so much easier for businesses.

To learn more about unified communications solutions, reach out to The Connection, Inc at (732) 291-5938.

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Hitman Email Scam Threatens Your Life, Instead of Your Data

Hitman Email Scam Threatens Your Life, Instead of Your Data

Email scams have become a sort of punchline, often featuring Nigerian princes or wealthy, unknown relatives in need of funds to get home. However, another email scam is anything but amusing, as it uses a unique possession of the target to entice them to comply: their life.

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