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The Connection, Inc has been serving the Hazlet area since 1992, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

VoIP Is the Leading Choice for Business Communications

VoIP Is the Leading Choice for Business Communications

Few technological assets are as important in today’s business world as a working telephone solution of some sort. While its form has changed considerably over the years from a traditional handset terminal to a desktop application or mobile device, its functionality remains largely the same. In some ways, it’s even better and more improved, offering unprecedented opportunities for businesses to revamp their entire communications infrastructure.

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Here Are Some VoIP Features That May Surprise You

Here Are Some VoIP Features That May Surprise You

The business community has embraced Voice over Internet Protocol as the accepted standard for exceptional communications. While there are countless benefits to using VoIP as your chosen communications tool, you might be surprised at how much can be done with them. In fact, you might even overlook some of the best features about VoIP!

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Business Communications Are Changing Rapidly

Business Communications Are Changing Rapidly

Communication solutions for business are changing rapidly, and most of the new solutions go a long way toward using existing technologies that allow these organizations to save money and get more for the services they already pay for.

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Can Hosted VoIP Be a Game Changer for Your Business?

Can Hosted VoIP Be a Game Changer for Your Business?

Many business transactions may be moving away from the telephone, but it is still a must-have for any business. Not everyone is Internet-savvy after all. Nowadays, there are plenty of telephone options out there, but only one carries no upfront hardware costs or a exorbitant fee structure: Hosted VoIP. Today, we will take a look at the benefits of cloud hosted VoIP, and how to get one working for your business today.

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Do You Have a Unified Strategy to Your Business' Communications

Do You Have a Unified Strategy to Your Business' Communications

Communication is one of the cornerstones on which your business functions, and without it, you will find that going about your daily duties is considerably more difficult. Communication is one of the many ways your organization accomplishes both major and minor tasks, so you want to pay especially close attention to how your business handles phone calls, email, and even mobile devices--both in and out of the office.

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Virtualization Means Accessing Game-Changing Tools for Your Business

Virtualization Means Accessing Game-Changing Tools for Your Business

Virtualized technology services are great assets for businesses with limited budgets. Three of the best ways that your organization can take advantage of cloud computing and virtualization services are Software as a Service (SaaS), Voice over Internet Protocol (VoIP), and hardware virtualization.

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How VoIP Can Enhance Your Company’s Budget and Operations

How VoIP Can Enhance Your Company’s Budget and Operations

Chances are that you’re fed up with your in-house telephone network. It may have once been necessary to communicate with your employees and your clients by using a landline, but the modern office has since moved toward a more digital alternative in the form of Voice over Internet Protocol (VoIP) telephony.

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Implementing Softphones for Remote Workers isn't a Hard Decision

Implementing Softphones for Remote Workers isn't a Hard Decision

One of the biggest concerns that business owners have with remote workers is being able to control and centralize communication. A worker in the office can be plugged right into the company phone system, but how does this translate to those who work from home some or all of the time?

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Tip of the Week: 3 IT Tips Your Budget Will Thank You For

b2ap3_thumbnail_three_services_400.jpgStaying on top of your company’s budget is a key component to increasing your revenue. By failing to do so, major expenses will blindside you and cancel out any progress that might have otherwise been made from increased sales. For many companies, one of the worst budget busters comes from their IT.

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VoIP is the Ultimate Solution for Your Communication Woes

b2ap3_thumbnail_voip_phone_400.jpgOne major technology pain point businesses have revolves around communication. If your clients and prospects can’t effectively reach your staff, customer support and productivity is weakened. Customers need more out of your phone system, and VoIP solutions offer more features with less expenses.

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Should You Cut the Telephone Cord?

b2ap3_thumbnail_get_a_new_phone_system_400.jpgModern businesses prioritize in improving communications because they understand it will lead to more coherent operations and greater profits. Therefore, your business needs a communication solution that’s customizable to meet your unique needs. The one-size-fits-all approach just doesn’t work for business-to-business telecommunications, and your company should not be subjected to this outdated approach.

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The Advantage of Knowing Why a Client is Calling Before You Answer

b2ap3_thumbnail_voip_is_cost_effective_400.jpgAre your employees trained to answer the phones in a helpful and professional manner? If you're not intentional about this, calls made to your company will be fumbled, notes will be scribbled on paper, and clients will lose confidence in your business. One way to really impress callers is to equip your staff with phone features allowing them to know pertinent information about a client before they answer the phone.

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Don't be Afraid to Replace Got an older PC that's causing you a lot of issues? Older technology is typically more expensive to run, and after a while, it's cheaper to simply buy a new desktop than it is to continue pouring money into something that always seems broken. It's a great time to buy wo...
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