The Connection, Inc Blog

The Connection, Inc has been serving the New Jersey area since 1992, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

How Remote Monitoring and Maintenance Helps Us, Help You

How Remote Monitoring and Maintenance Helps Us, Help You

Remote monitoring and management software helps businesses of all sizes avoid issues of equally variable sizes, which is why it is a key facet of the managed IT service model. We wanted to review some of the ways that it benefits the managed service provider, and as a result, benefits our clients.


First, What is RMM Software?

RMM (Remote Monitoring and Management) software is a solution that allows an us to--as it says in the name--remotely monitor and manage a client’s systems. By installing a small software application (known as an agent) into the various components of a business’ infrastructure, we are able to keep an eye on the business’ technology. When we detect an issue via that software, it can be identified and resolved without interrupting the operations of your business, oftentimes before you have any idea that an issue is even present.

How Does RMM Software Help Us?

There are a lot of ways that using RMM software is to our advantage:

  • It collects data about your systems, including the status and health of your devices.
  • It simplifies the process of updating and proactively protecting your systems.
  • It enables us to care for your systems without sacrificing travel time.
  • It allows for concurrent mitigation and resolution of IT issues.

So, why should any of this matter to a business? Simple--the benefits that we gain from these tools directly translate to benefits for you. For instance:

  • With additional data collected about everything on your network, we can better understand and care for these systems more effectively.
  • With updates and proactive protections applied more easily, you can enjoy a more secure computing experience.
  • With the need for us to travel reduced, you could see your issues and challenges resolved much more efficiently.
  • With IT tasks across an infrastructure resolved simultaneously, you could see improved results in less time.
  • With issues detected in their infancy, they can be resolved before they escalate into a larger problem.

Interested in Learning More About RMM?

Reach out to the team here at The Connection, Inc. Our expert consultants can help you determine your business’ needs and recommend the IT solutions that best fill them. Give us a call at (732) 291-5938 to get started.

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How Managed IT Benefits Professional Services

How Managed IT Benefits Professional Services

The role of professional services companies in our society dictates that they need access to information as efficiently as possible. Some of the most crucial jobs in our society would be labeled professional services. Today, we are going to go through three of those careers--lawyers, accountants, doctors--and we will go on to describe just how each of their industries benefit from the presence of managed IT services.

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Why Managed Services: Consulting

Why Managed Services: Consulting

While information technology is an important part of the modern business and its processes, it isn’t always the easiest topic for the average business user to figure out. In this series, we’ve been exploring how a managed service provider can add value to your business and its IT. Here, we’re focusing on how the managed service provider can serve as a knowledgeable consultant.

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Is Your Infrastructure Hindering Your Business’ Growth?

Is Your Infrastructure Hindering Your Business’ Growth?

Small and medium-sized businesses (SMB) have historically been restricted in what they can do with their technology infrastructures. However, there are now options that an SMB can leverage that enable it to accomplish more with their infrastructure - but this requires the SMB to have a plan in place.


What Is Your IT Infrastructure?

In short, your IT infrastructure is everything that contributes to your business’ ability to store and use the data it has collected - including your network, your storage system, and the hardware and software solutions used to access them. In other words, it’s your business’ backbone, supporting your operations and allowing data to be transported where it needs to go.

It should go without saying that your IT infrastructure is a critical consideration for your business’ success. This means that you will need to dedicate the time and energy needed to devise a strategy for your IT infrastructure to follow.

Determining Your IT Infrastructure Strategy

In order to be optimal for your business’ needs, your revised infrastructure strategy should touch on a few best practices.

Simplification

As you’ve needed to improve your infrastructure, it’s likely that it has grown based on the individual needs it had at the time. As a result, there’s a good chance that your IT infrastructure has a mix of technologies in it, which makes it harder to improve and update it later.

When designing your new infrastructure, you should leverage the modern standardization of software and integrations to create a centralized platform that enables data to be utilized across the business. This will help to simplify your IT and improve your workplace experience, often providing more functionality and flexibility for your users.

Flexibility

Speaking of flexibility, information technology is always adapting and changing, which means that your IT infrastructure needs to be able to accommodate these adaptations and changes. Considering your current infrastructure, ask yourself where your biggest speed constraints are, and how they can be rectified. Furthermore, are there any ways that you can consolidate your existing system to further limit your risks while advancing your processes?

Service-Focused

When you really consider it, your IT provides a service to your operations, in that it enables them to happen. While this may be a simplistic view of it, it isn’t any less true. When designing your infrastructure, you need to keep in mind that it will be providing your entire business with the tools that it needs to function. Consider what you need your infrastructure to do, and what you will need it to do in the future, and plan it accordingly.

Why You Should Consider a Managed IT Infrastructure

I want you to think back to the beginning of your business, when it was just you and maybe one or two other people. You may have had a hand in setting up your network back then… so why not do the same again now? Well, there are a few reasons.

First of all, consider your responsibilities. With any luck, your attention is commanded by the duties that your position leaves you responsible for. Can you really say you have the time to properly strategize your infrastructure, let alone maintain it once you’ve done so? Secondly, there is no denying that technology has changed. Would you rather try and tackle it yourself, potentially creating an issue, or would you rather entrust someone with experience to take care of your organization’s infrastructure?

The Connection, Inc can manage your infrastructure on your behalf, ensuring that it is optimized to your business’ particular requirements so that your efficiency can be improved. Reach out to us at (732) 291-5938 to learn more.

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Tomorrow’s IT: Why Managed Services are Crucial in 2019

Tomorrow’s IT: Why Managed Services are Crucial in 2019

Technology has fundamentally altered the capabilities of businesses. Cloud computing has provided access to enterprise-strength computing at small business costs, and now IT providers are more able to provide value than simple repair-and-replace services. The name of the game is value, which is why the value-driven IT services of tomorrow are here to stay.

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Monitoring is Essential to IT Success

Monitoring is Essential to IT Success

More small businesses today depend on their IT. If that technology isn’t working as intended, it can really stymie an organization’s ability to be effective. Our strategy of managed IT support and services can do quite a bit towards keeping a business running efficiently. Today, we’ll take a look at managed IT to see how proactive monitoring can deliver enhanced efficiency to businesses.

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Help Desk Support Benefits Small Business

Help Desk Support Benefits Small Business

Technology support can be one of the major pain points for businesses, and it’s not something that your organization wants to invest in without thinking about the details. Technology support as a service has a lot to offer when compared with the break/fix method. We’ll help you make the right decision by explaining why remote IT services are a major benefit for any business.

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If Productivity Is a Constant Battle, Consider Using Mercenaries

If Productivity Is a Constant Battle, Consider Using Mercenaries

The business landscape can be unforgiving. It can be filled with landmines that slow progress to a crawl and blitzes that send your head spinning. If you were to compare the business world to history's great battles, technology solutions are a business’ weapons. They are the tools used to make the everyday grind possible. The more advanced an army’s technology, the bigger the edge they have over outfits that don’t have that technology...as long as it works as intended.

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Managed IT Services Is a Solid Solution for Saving Money

Managed IT Services Is a Solid Solution for Saving Money

How much money does your business waste on managing its technology solutions? You might be surprised by the answer to this question. Depending on the way that your organization takes advantage of technology, you’ll have different needs than other businesses, but no matter what kind of organization you manage, it’s critical that you try to get the best return on investment for your solutions.


Let’s start by talking about the way that the average business might leverage technology maintenance solutions. Depending on your business’ staffing capabilities, you might have an in-house IT department that is responsible for general upkeep and maintenance. If you don’t, then chances are that you are either having your employees manage the maintenance of their own technology, or your devices simply aren’t being maintained as well as they need to be. Either scenario isn’t ideal, especially since you can’t take any risks nowadays when it comes to your technology maintenance.

For example, let’s say that a mission-critical patch has been issued for an important piece of software that your organization relies on. Without it, you would be at risk of infection from all manners of threats, including some of the nastiest ransomware on the Internet. Devices need to be periodically updated with the latest threat definitions to ensure that they don’t go unprotected. But the issue here lies in the fact that it’s time-consuming and troublesome to update several devices at once with the latest patches and updates.

Let’s take this a step further and think about a hypothetical worst-case scenario. What would you do if your organization were to suffer from a crippling data loss incident? In the event that our organization falls victim to a flood or fire, your data infrastructure could be destroyed… unless it’s backed up and maintained off-site.

Another service that presents substantial value for any business is one that supplies some form of proactive maintenance and management. This can be an effective way to keep your network free from threats, while keeping all your infrastructure monitored and in working order. Since an outsourced provider can accomplish this maintenance remotely, you can see much less downtime and higher degrees of productivity.

This type of maintenance can be difficult to come by for small businesses if they choose to do it themselves, but a managed service provider can keep your organization from having to stomach some of the largest expenses a thoroughly monitored, maintained, and supported IT infrastructure can incur. Not only do you save money by not adding salaries to your budget, but you also save time and resources by outsourcing the majority of the time-intensive work elsewhere.

To learn more about The Connection, Inc’s professional managed services, call our consultants today at (732) 291-5938.

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Managed IT Services Provide Good Value for SMBs

Managed IT Services Provide Good Value for SMBs

Every business needs technology support. This statement is more true today than it has ever been before. As your organization adds new technology to its infrastructure, it will naturally grow more complex and difficult to maintain. Thankfully, you don’t necessarily have to go about this alone. By working with an outsourced third party, your business can take advantage of all kinds of great solutions for a fraction of the cost.


Depending on the way you go about technology maintenance, you can either wind up investing in your business’s future or wasting vital capital. Traditional break-fix IT strategies take a responsive approach to IT maintenance. By this, we mean that you’re reacting to issues as they crop up rather than preventing them outright. This is not the ideal way to approach IT maintenance, as you will spend more time and resources addressing issues that could have been avoided in the first place. Instead of traditional break-fix, you should consider investing in a more preventative approach to technology maintenance.

If you want preventative solutions, your business is better off working with a managed IT service provider like The Connection, Inc. Managed IT takes advantage of solutions that are designed to detect issues before they become costly problems. This affords your business ample time to resolve them, which mitigates downtime and the costs of replacing technology. Here are a couple of ways that managed IT can help your business save time and money:

  • Security: Have you ever been the victim of an online security threat? Chances are that if you have, it’s a situation that you’ll never want to suffer from again. The issue with security is that it’s costly and embarrassing to be hit by a hacking attack. You not only have to remove the threats from your infrastructure, but you also can’t work until it has been done. Furthermore, you might be subject to fine and other regulations regarding data privacy, which is just the icing on the cake. Preventing these issues with a firewall, antivirus, spam blocker, and content filter can make for a much more tolerable security situation.
  • Hardware issues: A computer breaking down can be a considerable problem for your business. Hardware failure could mean a workstation or even a server unit breaking down, which could lead to data loss or a loss of operations. If you can use remote monitoring and management to provide maintenance as needed, you can keep the risk of a hardware failure at a low. Furthermore, you can detect signs of hardware failure early on if you’re monitoring your network, which helps you avoid unexpected hardware breakdowns.
  • Data backup: Imagine that your entire data infrastructure has just been destroyed due to an unforeseen event, like a data breach or a natural disaster. What do you do? If you haven’t taken any action to ensure your data is safely backed up, it’s likely that your business won’t be able to function as intended for quite some time. This puts your future in jeopardy. Proactive solutions like Data Backup and Disaster Recovery, or BDR, can ensure that your business suffers minimal downtime and data loss in the event of a disaster. Furthermore, you should have a comprehensive business continuity strategy implemented to guarantee you know how to react in the event of such an incident.

Does your business need managed IT support? The Connection, Inc can help your business take better care of its technology. To learn more, reach out to us at (732) 291-5938.

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Outsourced Project Management: A Good Option for Small Businesses

Outsourced Project Management: A Good Option for Small Businesses

Small businesses often have to rely on different means to achieve the same level of project management as enterprises. This is due to the demands of project management being significantly different in scope, but also the way that your company implements new technology solutions. Instead of worrying about the specifics of project management, you can outsource these responsibilities to a managed service provider.

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Is Your Business Considering Moving to Managed IT?

Is Your Business Considering Moving to Managed IT?

Your business relies on its technology being maintained properly, but it’s not always as simple as updating a software application or replacing a hard drive following a catastrophic failure. You have to think about who you’re paying to maintain your technology solutions, if there’s anyone doing it at all. You need to consider what happens when you lose data or when your organization experiences downtime. How do you keep technology from becoming a hindrance for your business?


Managed IT is one of the best ways your organization can capitalize on its technology without worrying about whether or not you’re maintaining it properly. The ideal way for a small business to manage its technology is to have professionals handle it while you focus on other aspects of the management process.

In other words, let’s ask you a question; is your business running as smoothly as possible? Can you honestly say that you have time in your day to handle multiple technological troubles, as well as all of your other responsibilities? Upper-level executives like the CEO and COO have other responsibilities that are more pressing, and as such, technology maintenance is often left to your employees, who may (or, more likely, not) know what they’re doing. Technology maintenance is something that should always be done by professionals, as any mistakes could become costly mistakes that lead to downtime caused by having to do the same work twice, or even your technology failing completely.

Imagine what would happen if a hardware failure occurred and you lost the entirety of your business’ data. What would you do then?

Instead of relying on your employees, who have other jobs to do as well, managed IT can make sure that your organization’s technology is always maintained. Since a managed IT provider like The Connection, Inc is dedicated to maintaining your business’ technology, you won’t have to worry about other tasks getting in the way of it happening. You’ll receive customized service and solutions based on your service agreement, as well as the opportunity for more great tools such as unified communications, security solutions, data backup and disaster recovery, remote monitoring and maintenance, and so much more--all to make sure that your organization can run as optimally as possible.

To learn more about managed IT services and support, reach out to The Connection, Inc at (732) 291-5938.

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Managed IT Delivers Some Serious Value

Managed IT Delivers Some Serious Value

How does your organization manage its IT? For some businesses, it’s not an easy choice or even a remotely affordable one. Some companies are forced to endure subpar services from break-fix IT providers that don’t necessarily have the tools available to prevent issues from happening. Others try to prevent issues from evolving into major concerns. These others are the organizations that have the right idea behind technology maintenance.


Yet, this preventative maintenance can seem a little intimidating to business owners on a budget. The break/fix method to IT maintenance is designed to provide organizations the service that they need when they are having trouble keeping their technology in proper working order. This could be something as simple as an email access issue, or a major problem like a hardware failure. Regardless of the issue, businesses would pay out massive amounts of funds just to purchase IT support whenever it’s required.

The problem with this approach is that it is rather passive until disaster strikes. Let’s say that your business has a major project to complete or deadline to meet, but you can’t accomplish this due to networking complications or hardware failures. You have to wait for a technician to arrive on-site to address the issue, and during this timeframe, your employees are being paid to sit around and wait for the issue to be resolved--all so they can do their jobs. This is how break-fix IT works. Your organization is basically a time-bomb when your technology isn’t maintained properly. It’s only a matter of time until you experience a crippling issue that completely derails productivity and costs your business an arm and a leg.

A better way to handle business-level IT support is by implementing what are known as managed IT solutions. By working with a managed service provider, your organization can take advantage of services previously anathema to it--namely, preventative solutions that aim to keep issues from happening in the first place. You can get all of the services that your organization has long-desired, but in a more conveniently priced way. You can achieve enterprise-level network security, back up your data with cloud-based data backup and disaster recovery solutions, and remotely apply patches and security updates so that your hardware and software are always in proper working order. All of these solutions require a dedicated IT technician who can properly manage them, and The Connection, Inc can provide this expert level of service.

Perhaps the best part of managed IT is that it is much more affordable than traditional break-fix IT services. Since managed IT allows for smaller and more affordable monthly payments, it’s easier to handle than the large up-front expenses accrued by sudden charges made by break-fix IT services. Furthermore, since you won’t have to pay for downtime, you’ll save a considerable amount of capital regardless of which services you implement, as they will be implemented with the intention of keeping issues to a minimum.

Does your organization need help with technology management? If so, The Connection, Inc can help. To learn more, reach out to us at (732) 291-5938.

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Battle of the Benefits: Break-Fix vs Managed IT

Battle of the Benefits: Break-Fix vs Managed IT

As a managed service provider, we’re naturally going to be a little biased when comparing the positives and negatives between an in-house IT team and an outsourced approach. However, each has its benefits in the right situations, and each can have its downsides. Today, we’ll discuss each to establish which is the better choice for your situation.


The In-House Team
One of the biggest benefits to relying on an in-house team to manage your technology is the fact that you can hand-pick the members of your team. As a result, you have some level of control over which aspects of your IT you want to prioritize for the benefit of your company. Having an in-house team also means you have staff right at your fingertips that you can direct at any time.

However, small to medium-sized businesses may encounter some difficulties when trying to maintain an in-house IT team. First and foremost, training your new staff members can be a difficult process without another experienced IT resource on staff to oversee the process. Furthermore, maintaining an internal IT team can be expensive, and if you want to hire experienced technicians who can tackle modern problems, it’s going to typically cost more.

A Managed IT Provider’s Team
One of the biggest advantages an MSP can provide to a business is predictability. When subscribed to an MSP’s services, a business will have its technology maintained and monitored for issues, all for a budgetable, fixed monthly fee. The MSP is also more likely to have kept up to speed with new technologies and solutions, gaining knowledge that they then pass on for your business’ benefit. Partnering with an MSP also gives you an improved means of expanding your business when the time comes, as instead of hiring a new internal staff member, your business just needs to scale accordingly.

The only issue with bringing in an MSP to handle your technology is the fact that you are relinquishing total control over your company’s IT to another company. As such, if you elect to utilize an MSP’s services, you will need to find an MSP that you can trust.

The Connection, Inc can be that MSP for you, should you find that a managed IT service provider better suits your company’s current and future needs. Call us at (732) 291-5938 for more information.

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The Value of Outsourced IT

The Value of Outsourced IT

IT maintenance is something of a sensitive topic for some organizations. While most understand that it needs to be done, they often don’t have the resources to make it happen, either due to a limited budget or timeframe. How does your business handle IT maintenance? If your organization is having troubles managing its annual technology budget, or if you are consistently experiencing profit-sapping downtime, consider managed IT services the answer to your problems.


Simply put, the traditional method of technology maintenance doesn’t work well anymore. The break-fix method to technology management is generally how small businesses have run their organizations for quite some time. Break-fix relies on your business reaching out to a maintenance provider only when your systems are malfunctioning, causing downtime and inefficiency that is sure to show up on your organization’s bottom line.

Without a reliable way to guarantee that the downtime-causing issue won’t happen again, the break-fix method is like slapping a Band-Aid on a wound and hoping that it won’t reopen. Managed IT, on the other hand, is designed to address problems before they happen by taking preventative measures.

Managed IT accomplishes this goal by providing you with comprehensive access to technicians who you can proactively monitor and fix any technology problem you may have with your network or infrastructure. For businesses that lack an internal IT department, managed IT can fill the void you have in technology administration quite nicely. Furthermore, managed IT can provide value even for organizations that have dedicated internal IT staff.

More often than not, a small business will have, at most, an internal team consisting of only a handful of technicians who, more than likely, have a lot on their plate. By supplementing their skills with a managed IT service provider, you’re giving them more time to focus on the quality of their work, as well as assisting your in-house team with any technology problems they might have. It also allows your organization to add profitable IT projects to its roadmap, which provides for higher degrees of productivity and a rapid ROI.

Basically, managed IT does whatever needs to be done for your business’ technology, be it acting as a supplementary force to support your current technicians, or taking on the full responsibility of managing and maintaining your organization's current IT infrastructure.

One of the most important factors of managed IT services is how much more affordable it is. This is explained primarily by how you prevent issues from happening in the first place. Plus, by keeping issues from evolving into bigger problems, you can spend less on your technology support.

Could your business use help with your IT solutions? Reach out to The Connection, Inc at (732) 291-5938.

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4 Benefits You Won’t Believe About Managed IT

4 Benefits You Won’t Believe About Managed IT

How does your organization manage its mission-critical technology solutions? We know that most small businesses have some sort of trouble with this topic, either due to budget constraints or a lack of personnel. Either way, we know that there is a better way to manage your business’ technology, and it’s all thanks to an approach called managed IT services.

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What Makes Managed IT the Best Option?

What Makes Managed IT the Best Option?

Who would you rather hire--an employee who comes in late, after your systems have encountered an issue, and takes twice as long to fix them as he said, or an employee who was ahead of the game, and managed to avoid issues before they influenced your business? This scenario is precisely the same one that you encounter when you weigh a break/fix IT provider against a managed service provider.


In order to understand the differences between the break/fix and managed services approaches, it may be helpful to run through how a common issue as it would be handled by each.

Break/Fix
As its name would suggest, the break/fix approach comes into play when some component of your IT breaks, and someone has to come in-house to fix it. While this approach was effective enough for a few years, it is no longer the best option to consider for your business and its needs.

This is largely based on the speed that business moves at today, with the help of technology. Imagine this situation happening to you: a piece of your hardware goes on the fritz. Of course, this hardware was necessary for a few of your employees to be productive, so that’s revenue thrown right out the window.

You also have to factor in the price the break/fix repairman plans to charge for their trouble to travel to the office, in addition to the cost of any repairs they make while they’re there. If they can’t make the repairs with what they have, you’re going to have to wait until they have what they need. This also can have the potential for a significant service charge.

So, tallying up so far, break/fix ultimately costs you time and money, in addition to the losses your business will incur because it was at least partially incapacitated for a time. You will also have to pay your staff for the time they spent at work, whether or not they generated any revenue for your company.

Clearly, considering its obvious faults, break/fix simply isn’t an economical choice. Fortunately, we still have managed services to examine.

Managed Services
Unlike break/fix, the meaning behind managed services takes a little bit of backstory. Essentially, rather than waiting for an issue to give your systems trouble, a managed service provider will monitor the technology you have in place to keep an eye out for issues, proactively resolving them before they cause operational deficits.

For a predictable monthly rate, your managed service provider will handle all of your issues remotely, preventing any issues they can from taking root, and working to fix those that they can’t.

This brings the usual tally for a managed service provider’s work to be whatever they charge as their monthly fee, with the odd exception of specialty services or work that lies outside of the contract. Even so, managed services allow you to preserve your precious uptime for as long as possible, which is beneficial for your business.

If you’re ready to make the switch to managed services, or to hear about our other solutions, give The Connection, Inc a call at (732) 291-5938.

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Maintaining Your IT Is Easier With An MSP

Maintaining Your IT Is Easier With An MSP

Technology maintenance and management is one of the major pain points of all businesses, but it comes more easily to large organizations that have large budgets. Unfortunately, small organizations are often left out, placing such an important aspect of managing their business on the back burner. How, then, can you take advantage of proactive IT maintenance without breaking your budget?


SMBs often have a lot of work on their plates due to having smaller workforces. Thus, something as important as IT gets put on hold in favor of the day to day responsibilities. The problem with that is if IT is not managed properly, it will result in downtime. One would think that adding a few heads to focus on technology management would be a solution, but adding salaries to your budget can be an expensive endeavor. Ultimately, there’s a better way.

Before you consider hiring technical staff, let’s have a conversation about managing your technology so you don’t need to put your focus on it. If you’ve been burned in the past by your regular computer repair person, we get it, which is why do things differently. Ordinarily, a business seeking computer support would suffer from what’s known as break-fix IT. This is a type of maintenance that your business seeks out when it’s suffering from broken technology.

When your technology doesn’t work properly, you will seek out assistance. The break-fix IT provider will then dispatch someone to resolve your problem. They will finish their work and you’ll pay any support fees that you’ve accrued (sometimes this includes travel time, an hourly budget, parts, service fees, etc.). This type of IT maintenance is more reactive than proactive, as it responds only when you are currently experiencing problems rather than preventing them in the first place.

At The Connection, Inc, we pride ourselves on proactive IT maintenance. This type of managed service can remotely monitor and resolve most issues that your organization encounters before they evolve into bigger, more expensive problems. An example of this is actively monitoring your network for signs of hardware failure, then proceeding to assist you with replacing the problematic hardware before you deal with downtime. It’s just one way that your business benefits from proactive IT maintenance.

Thus, as long as it’s covered in your service level agreement, managed IT expenses will continue to be much easier to budget than the costs associated with break-fix technology maintenance. Outsourced IT services from The Connection, Inc can be your first step toward optimizing your business’ operations and taking the strain of IT management off of your capital budget. To learn more, reach out to us at (732) 291-5938.

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Boost Revenues By Outsourcing Your IT Services

Boost Revenues By Outsourcing Your IT Services

Fundamentally, business is simple: if you take in more revenue than you have expenses, your company is a success. There are just so many elements to manage to ensure that revenues outpace expenses that it becomes difficult to ascertain what you can do to cut costs and see a higher degree of profitability for your efforts.


Many organizations are hindered by the need to use big chunks of capital, leaving them with fewer options when it comes time to make critical business decisions. If your budget is stretched, for whatever reason, maybe that capital you would rely on to boost profitability isn’t available, putting you in a pretty precarious position.

Today’s businesses rely on productivity and operational efficiency provided by technology. The Connection, Inc has made a name serving New Jersey SMBs because we make technology work for the modern business. We reduce the overwhelming financial burden that small and medium-sized businesses experience by providing several productivity-boosting services that can be leveraged to improve overall profit margins.

How do we do it? 
By signing on to our managed IT services, organizations can take advantage of our consultants’ and technicians’ expertise to find cost-efficient solutions to solve their core business problems. Some of our solutions typically include:

  • End-to-end network and infrastructure monitoring - With a combination of technical expertise and properly-leveraged automation, we are able to monitor your hardware and network to proactively handle a variety of issues before they can force your business to lose effectiveness through downtime.
  • Backup and disaster recovery - One of the biggest misconceptions that small and medium-sized business owners have is that their data isn’t important. Since the success or failure of a business can rest on their data management systems, we’ve developed a comprehensive backup and recovery platform to protect those assets from any circumstance, including fire, flood, cyberattack, or garden-variety negligence.
  • Cloud-based services - One of the biggest capital costs for a business is continuously upgrading its central computing infrastructure. By turning to cloud computing to host some of the business’ mission-critical processes (like email, applications, and storage), businesses are now able to better manage many of their infrastructure costs.

At The Connection, Inc, we understand revenue generation is something successful companies excel in, and unsuccessful companies don’t. That’s why we aim to provide the tools and expertise that modern companies need to secure themselves, boost productivity and efficiency, and reduce their capital expenses. For more information about our managed IT services, or other technology solutions that can help your business succeed, call us today at (732) 291-5938.

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3 Compelling Ways that Managed IT Benefits Your Business

3 Compelling Ways that Managed IT Benefits Your Business

As a business owner, you have plenty to worry about, and your technology doesn’t do you any favors. It’s difficult to oversee the responsibilities of managing technology like workstations, server units, and mobile devices, alongside the ordinary demands of your job. What a lot of organizations don’t realize is that they can improve operations and make their jobs easier by outsourcing the responsibility of technology management to IT professionals.


Outsourcing your company’s IT management needs offers a unique return on investment by taking expensive and time-consuming tasks and handing over this responsibility to someone else; notably, a third-party IT service provider like The Connection, Inc. Through the use of remote monitoring and management technology, professional technicians keep an eye on your organization’s network and address problems as if they were in the office themselves. To give you some examples of how great managed IT can be, we’ll explain how three noteworthy services can benefit your organization.

Remote Patching and Maintenance
Have you ever tried to actually update each and every one of your business’s workstations or servers with the latest patches and security updates? It can take hours, or even days to complete. Worse yet, these updates are practically necessary if you want to ensure that all of your business technology works as intended. If you don’t take care to implement them as soon as they are released, you run the risk of being subject to various developing threats and vulnerabilities.

Outsourcing the responsibility of managing and maintaining your technology via an RMM tool is ideal, as you will no longer have to worry about finding the time to update your systems. This also helps make your systems more secure in the long run.

Remote Management Means Fewer On-Site Visits
One of the most beneficial aspects of remote technology maintenance is that you don’t have to wait for a technician to arrive before handling various technology troubles. Instead of dealing with travel time, the majority of your problems can be resolved simply by remoting into your PC and fixing the problem.

Break-fix IT companies don’t want you to know this, as they benefit by charging you for on-site maintenance. Managed service providers like The Connection, Inc don’t want to do that unless you absolutely need on-site assistance, so you can count on us to always be conscientious about your business’ technology management by proactively preventing problems that require on-site visits from happening in the first place.

Despite this, it’s important to remember that it’s impossible to keep all problems from happening. Eventually, you might be unfortunate enough to run into a problem that can’t be fixed through remote access. When this happens, you can count on our technicians to be there when you need us most.

Responsive Threat Detection
There are countless threats that exist on the Internet, and they threaten your business every day. With troublesome entities like viruses, spyware, and ransomware, your business needs a platform in which to mitigate its exposure to these threats. Understanding that your business is a target is the first step toward protecting it.

How would your business react to a data breach? Would you be able to sustain operations following a crippling leak? You don’t have time to keep track of all the latest developments, let alone monitor your entire network. Hiring a third party like The Connection, Inc can take these responsibilities off of your shoulders and ensure that you stay focused on what matters most: running your business.

If you’re sick and tired of dealing with troublesome IT issues, reach out to The Connection, Inc at (732) 291-5938. We’ll make sure that your business stays in action through preventative IT maintenance and management.

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The Connection, Inc
51 Village CT
Hazlet, New Jersey 07730