Q. How can my business save money by using The Connection's Solution?

A. Unpredictable IT costs place a real burden on your business. Our solution gives you predictable, monthly IT expenses by eliminating the costs of upgrades, monitoring, patching and operations of your infrastructure. We give you the flexibility to choose from four scalable plans bronze, silver or gold, platinum. You pick the plan that is right for you. This allows you to redirect IT resources, reduce unanticipated support costs and plan your expenses accurately.

For a complete cost analysis, contact us at 732-291-5938. You may be surprised at how much we can reduce your current IT spending.

Q. Why should my business choose THE CONNECTION'S Solution over hosting?

A. The greatest advantage The Connection has over hosting is that if our network or your Internet Service Provider's network goes down, your systems are still operational. Because the servers reside at each company's premises, the only thing lost during an outage is monitoring and Internet access. We will be immediately notified of such an outage and will help restore the network. Our solution also includes many of the benefits of hosting, such as security and server monitoring, and fixed monthly fees but for significantly lower cost.

Q. What if my business already has an IT staff?

A. Some of the businesses using our solution also employ a part-time or full-time IT staff. By eliminating the necessity to work on low-level, repetitive, non-strategic tasks, our solution frees your staff to focus on long-term strategic technology objectives, such as:

• Intranet portal services for employees
• Extranet portal services for customers
• Line of business applications
• Employee technical training
• Database development and management
• Application performance reporting
• Management of digital dashboards
• Web site development and management
• Aligning IT goals with long-term vision of the management team
• Professional training and certifications

The Connection's solution provides a solid foundation for these initiatives and allows your company to maximize its IT investment.

Q. Do we need a disaster and recovery plan?

A. The Connection's solution solves most IT-related disaster and recovery problems. In the event of a disaster, such as theft or fire, we can build a new server with your most recent data and have it running within 24 hours. Customers will still need to plan for desktops and other business specific processes.

Q. How are patches and service packs applied?

A. Service packs and software updates are applied after we fully tests each one in the lab. All updates are performed after business hours or according to the customer's schedule.

Q. How secure is the server?

A. Security is of utmost importance to us. We employ the latest in security technology in all servers and monitor them continually, 24x7x365. Any unusual activity is automatically reported to our highly-trained monitoring team, who follow specific escalation procedures in the event of a breach.

Q. Do we need an Internet connection?

A. Yes –The Connection's solution requires a broadband (DSL or Cable) or better connection with static IP. If you don't have a broadband connection, we can install one for an additional fee.

Q. What are the contract terms?

A. All contracts are setup to be 3 year contracts. We have the option to cancel with a 30-day cancellation notice. Specific terms will be in the SLA .

Q. What if we decide to cancel the service?

A. The Connection will simply terminate the service, remove the services from the server or transfer the services to the customer. Certain prepaid items may be required to be paid to The Connection. Our intention is to make it very simple for you to enter or leave a virtual IT engagement. We want you to use us to supplement your staff on your timeline, not ours.